terms and conditions

General Terms and Conditions (GTC) for catering services
1. Scope
These General Terms and Conditions apply to all contracts concluded between the catering company (hereinafter "caterer") and the customer for the provision of catering services.

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2. Offer and conclusion of contract
2.1. Offers from the caterer are non-binding and subject to change unless they are expressly designated as binding.
2.2. The contract is concluded by the written acceptance of the offer by the customer or by the written order confirmation from the caterer.
2.3. Changes or additions to the contract must be made in writing.

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3. Services of the caterer
3.1. The caterer undertakes to provide the services specified in the contract on time and in the agreed quality.
3.2. The exact type and quantity of food and drinks as well as other services (e.g. service staff, equipment) are defined in the contract.
3.3. The caterer reserves the right to offer an equivalent alternative for seasonal or unavailable ingredients if the originally agreed products cannot be obtained.

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4. Prices and payment terms
4.1. All prices are in euros and include VAT, unless otherwise stated.
4.2. Payments are due immediately upon receipt of the invoice, unless otherwise agreed.
4.3. The caterer is entitled to request a deposit of up to 50% of the agreed total amount.
4.4. In the event of late payment, the caterer reserves the right to charge default interest of 5% above the respective base interest rate.

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5. Cancellation and withdrawal
5.1. The customer can cancel the contract at any time before the start of the event. Cancellation must be made in writing.
5.2. In the event of cancellation, the caterer will charge the following cancellation fees:

• Up to 30 days before the event date: 25% of the agreed total price.

• Up to 14 days before the event date: 50% of the agreed total price.

• Less than 7 days before the event date: 75% of the agreed total price.

• On the day of the event or in the event of no-show: 100% of the agreed total price. 5.3. The caterer can withdraw from the contract if unforeseeable circumstances (e.g. force majeure) make implementation impossible.

6. Liability
6.1. The caterer is only liable for damages that are based on gross negligence or intent. In the case of slight negligence, the caterer is only liable if essential contractual obligations (cardinal obligations) are violated.
6.2. The caterer is not liable for damages that arise from improper storage or improper handling of the food and drinks delivered by the customer or third parties.
6.3. The caterer accepts no liability for food and drinks brought by the customer themselves.

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7. Warranty
7.1. The caterer guarantees that the agreed food and drinks will be delivered in perfect condition and in the agreed quantity.
7.2. Complaints about obvious defects must be reported in writing immediately, but no later than on the day of the event.

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8. Customer obligations
8.1. The customer ensures that the necessary premises and technical infrastructure (e.g. electricity, water) are available for the catering.
8.2. The customer must inform the caterer of any changes in the number of guests at least 7 days before the event date. Changes made after this can only be considered after consultation.

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9. Data protection
The caterer processes the customer's personal data exclusively for the purpose of executing the contract and in accordance with the statutory provisions on data protection. Data will only be passed on to third parties if this is necessary to fulfill the contract.

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10. Final provisions
10.1. Changes or additions to these terms and conditions must be made in writing.
10.2. Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
10.3. The place of performance and jurisdiction is the registered office of the caterer, provided that the customer is a merchant.